To rent a long-term car from EvoGo, you will need the following documents:

* For legal entities: registration certificate, company information, driver’s identity document (identity card / passport), driver’s driving license;

* For individuals (natural persons): identity document (identity card / passport), driver’s license;

You can provide copies or photos of these documents by email at contact@evogo.ro. It is also important to have the original documents at the end of the rental agreement.

You don’t have to worry! Unexpected situations can happen even to experienced drivers. If you face any technical or mechanical problem with your car or are involved in an accident, please call our company contact number immediately, at +40 735 860 800. Keep calm as our team will quickly intervene to solve the problem.

You can pick up the car at no extra cost at any address in Bucharest or in the available locations, which you can find on our website. If you would like your car delivered to another location, please note that an additional fee will be applied, the details of this fee will be provided when booking the car.

To extend the car rental period, please send an email to contact@evogo.ro or contact our EvoGo Customer Support service at +40 735 860 800, which is available 24/7.

Exactly, the price shown is the final price you will pay! It covers the number of kilometers you have opted for, the insurance, the road toll, the 24/7 roadside assistance in Romania, the car service for unscheduled maintenance and repairs (car breakdowns), summer/winter tires, the replacement car, in case your car must remain in service for more than 24 hours, additional drivers and dedicated EvoGo Customer Support service with 24/7 online and phone support.

According to the rental agreement, you have the option to add 1 additional driver without paying an additional fee. However, please provide us with copies of the driver’s license and ID (ID card or passport) of the additional driver who will be using the car. It is also important to have the original documents at the end of the rental agreement.

To travel to other countries with the rented car, please notify us in advance by e-mail at contact@evogo.ro or by contacting our EvoGo Customer Support service at +40 735 860 800. We will provide you with powers of attorney and the necessary insurances for this trip. It is not allowed and we are not covered for the trip in the following countries: Bulgaria, Greece, Republic of Moldova, Serbia, Turkey, Ukraine.

The agreement is decided for a specific car, a time period and a specific number of kilometers. If you want to change the car, you can do so by early ending the current agreement and starting a new one for the car, time period and the number of kilometers you want. To initiate this process, send an email to contact@evogo.ro with the following information: the link of the desired car from our fleet and the period for which you want the long-term rental service.
Our EvoGo customer support team will contact you to confirm the availability of the selected car, the financial information related to the new long-term rental agreement, any differences in payment for the old contract (if applicable) and the possible date for the car change. Handing over the old car and picking up the new one will be done at the same time. The new car can be rented for a minimum period of 1 month.

Since the rental service is a long-term one and includes special conditions regarding price and services, the minimum rental period (of 2 months) does not allow changing the car until the end of this period.

Of course! Unused kilometers can be transferred over to the following months of the rental period. What matters is the total number of kilometers driven during the entire rental period.
It is important to note that the kilometers cannot be transferred to other agreements, whether it is the extension or modification of an existing contract, or to another car if you have rented 2 or more vehicles.
At the same time, if you exceed by more than 50% the number of kilometers agreed in the contract, these additional kilometers will be invoiced monthly.

No problem! You will receive a separate invoice for the additional kilometers made. Kilometers exceeding the agreed threshold will be charged 0.12 Euros/km (VAT not included). It’s a simple and fair way to manage the additional costs for the extra distances driven.

Yes, to pick up the rental car you have to do it in person or, in the case of a vehicle from a group of vehicles, it can be picked up by the most frequent driver. Please bring the ID used at the time of the booking, as well as a valid driver’s license, so that you can be correctly identified.

EvoGo offers you flexibility. That’s why we can provide the delivery-pickup service directly to the desired address, free of charge for the locations where we operate (Bucharest, Ilfov, Otopeni). If you want the delivery to be made to another location, please contact EvoGo Customer Service either by e-mail at contact@evogo.ro or at the phone number +40 735 860 800. Make sure you have your ID and driver’s license prepared for identification.

Please remember to return the vehicle with a full tank of fuel, in a good condition, undamaged, with all the keys, components and documents associated. It is important to make sure you return the car in good condition, so that it can continue to be used without problems.

We will make every effort to give you the exact car you have selected. However, if this is not possible, you will receive a similar car with small differences, mainly related to the color.

In great shape and very new! Our fleet is made up of cars as good and as young as we are. Most cars are less than 3 years old and have less than 100,000 kilometers on board.

Please contact us to schedule the periodic inspection or to change the tires either at contact@evogo.ro or by phone at +40 735 860 800. Make sure there are at least 10 business days between the time of the notification and the actual appointment.

If, for objective reasons, the car will have to be immobilized for more than 24 hours, you will receive another car free of charge. We cannot guarantee that the new one will be of the same class as your car. We also reserve the right to contact you to schedule these services if you do not actively request a regular inspection or tire change.

Your safety is our priority!

Do you want to quit? It’s very easy! This is one of the distinctive aspects of the EvoGo long-term rental contract, which offers you unique flexibility. After you have rented the car for a minimum period of 2 months, you can cancel the contract at any time. All you have to do is send us an email at contact@evogo.ro, making sure to give at least 10 business days’ notice before the end date.
The actual rental cost will be recalculated based on the period the car was actually used. There is no additional fee for early return if the car has been used for more than 75% of the period chosen according to the contract.